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Website Terms

Update: Sunday, June 16, 2024

These terms and conditions (hereinafter referred to as the “Website Terms”) are supplementary to the Contract which you, the Customer, may sign with Cleaning Crew Go (the “Company”). Any term which is not defined here, will be defined in the Contract. 


1. Guarantee and Refunds for Non-satisfaction

a. The Company strives to provide quality commercial cleaning services. If the Customer is not satisfied with the Services, the Customer must notify the Company within twenty-four (24) hours for One-time Services and within seventy-two (72) hours for Recurring Services commencing from the approximate service completion time of such service along with pictures illustrating the deficiency in Services performed. The Company will send another cleaning crew to perform the Service or have the same cleaning crew go back and re-clean any areas or items which were missed, or which need to be re-cleaned at no extra charge to the Customer.

b. To be eligible for a refund, the Customer must notify the Company within the time period mentioned in the foregoing section.

c. Refunds shall be issued after inspecting the evidence provided by the Customer corroborating their claims for refunds.

d. The Company will issue a refund back to the original payment method of the Customer. The refund disbursal may take up to seven (7) business days.


Notwithstanding the foregoing, Real estate agents and property management companies may notify the Company within seventy-two (72) hours for One-time Services commencing from the approximate service completion time to be eligible for a refund.


2. Tentative Timings

a. One-time Services are normally provided during normal business hours between 8am - 5pm.

b. Recurring Services are normally provided after business hours between 4pm - 1am. 

c. The times for providing service are approximations. If needed, the Parties shall fix the times for provision and availing the Services. The Parties shall strive to reasonably adhere to the agreed upon times.

d. The Parties shall notify each other beforehand if the need to reschedule the Services arises.

e. The timings for provision of the Services shall be specified in writing and are subject to change.


3. Restroom Supplies Service

The Company will order and deliver any restroom supplies as needed to the Customer’s Service Address(es). The Company will manage Customer’s inventory (with respect to restroom supplies). Deliveries are made as needed with a minimum order of $50 per delivery required for free shipping. If orders are below $50, delivery charges will apply and be included in the invoice/ receipt. Restroom supplies will be automatically charged to the Customer's selected payment method. The Customer will receive an email receipt. The prices will be available at the Company’s website. The Company reserves the right to change the pricing for the products from time to time without further notice to the Customer. The Customer may cancel the restroom supplies service at any time. The Company currently provides the following list (non-exhaustive) of restroom supplies (in alphabetical order): ​Air freshener, hand soap (foam), hand soap (liquid), household paper towels, paper towels, toilet paper, toilet seat covers, trash bags, urinal floor mats, urinal screens, and waxed liners bags. The Company manages Customer’s restroom supplies by first doing an in-person walkthrough of Customer’s Service Address(es) to ascertain which restroom supplies are required and accordingly create a restroom supplies list.


4. Customer Responsibilities

a. The Customer shall adhere to the following terms:

i. The Customer must notify the Company of any change in their mailing/billing address, telephone number, email, access to Service Address(es), plumbing issues, electrical issues, and any safety hazard immediately. Failure of notifying the Company shall constitute a waiver by the Customer of any defense based on failure to receive any notice.

ii. The Company may deliver notices to the Customer at the most recent mailing/billing address, telephone number, or email provided, and those notices shall be considered valid even if the Customer no longer maintains the email account, telephone number, or receives mail at that mailing/billing address unless Customer provides the Company updated contact information.

iii. The Customer will not block the main path to the dumpster or to the Company’s equipment if applicable.

iv. The Customer will leave all doors to private offices and other areas in its Service Address(es) unlocked if the Customer would like the Company to provide Services to those areas. It is preferred by the Company to be provided with a master key to the Service Address(es).

v. It is understood and agreed that if restroom supplies are not selected in the Contract, the Customer will be responsible for buying all restroom supplies for its Service Address(es). The Company will notify the Customer when restroom supplies are running low but the Company is not solely responsible for notifying the Customer when restroom products are running low. 


5. Quality Inspection

The Company may perform unannounced inspections to ensure the quality of the Services. The Customer shall notify the Company if they require prior notice for quality inspections. The Company may request the cleaning crew to send pictures and videos of the Customer’s Service Address(es). You hereby through this reference authorize us to take pictures and videos of the Customer’s Service Address mainly for the purpose of quality control. However, we may use some pictures for marketing purposes but the Customer’s information will always remain confidential. The Customer may contact the Company to have any pictures removed/ deleted.


6. Service Address Access

It is the Customer's sole responsibility to provide the needed keys, door codes, alarm codes, lockbox codes, remote controls and any other information or key in order to access the Service Address(es). The Customer shall promptly notify the Company (in writing or by a telephone call) if changes are made to the Service Address(es) which may hinder the ability of the Company to access the Service Address(es) for provision of the Services.


7. Fraud, Misuse, Abuse and Suspicious Activities

If the Company discovers evidence of fraud, misuse, abuse, or suspicious activity, the Company will investigate and determine such fraud, misuse, abuse, or suspicious activity. The Company may take (including without limits) legal action, claim damages, litigation costs and avail other remedies available in law against the Customer. The Company may suspend or terminate service without restrictions, and without prior written notice. The Company may utilize a collection agency to secure any remaining balance owed by the Customer after Services have been terminated.


8. Modifications

These Website Terms are subject to change and may be modified unilaterally by the Company by giving a prior written notice to the Customer. Such notice of changes to these Website Terms may be sent to the Customer’s most recent email. All changes to these Website Terms shall be effective after 30 days commencing from the date of such notice to the Customer. When you continue to use the Company’s Services after notification of any modifications to these Website Terms shall mean acceptance of those modifications, and those modifications shall apply to the Customer’s continued use of the Company’s Services. Customer’s use of the Company’s Services is subject to these Website Terms in effect at the time of such use.


9. Fees and Refunds

a. Fee Schedule

b. Other Information Regarding Late Fees

i. Any interests that have accrued during a period of one month will be updated in our accounting software. In some cases the Company will email/ mail an updated invoice/ statement to the Customer and late payment fees will be automatically charged to the Customer’s payment method.

ii. One-time Services: In order to avoid late payment fees, the Customer shall pay all amounts for the Services on the same day the Service is provided but no later than the due date specified on the invoice for such Service. Failure to pay any amount due to the Company on time shall constitute a material violation of these Website Terms. Any amount due to the Company is considered late after the due date specified on the invoice for such Services and any amount still due will be subject to late payment fees. 

iii. Recurring Services: In order to avoid late payment fees, the Customer shall pay the Monthly Service Charge by the Monthly Due Date or on the Due Date specified in the invoice. Failure to pay any amount due to the Company in a timely manner shall constitute a material violation of these Website Terms. Any late amounts due to the Company will be subject to late fees. 

iv. In the event the funds in the designated payment source are insufficient to cover Customer’s obligations, Customer agrees to submit payment of amounts owed to the Company upon demand and through alternative means. Unless otherwise agreed upon, the Company may charge any alternative payment method maintained by the Company for the amounts due and owing without further notice to or approval from the Customer.

v. The Company will not accept partial payments, however, if the Company does accept a partial payment it will be at Company’s sole discretion and if accepted Company will first apply it to late fees.

vi. If a Customer is receiving Services at more than one (1) Service Address at any given time and if the Customer does not pay amounts due for one (1) of the Service Addresses, Company retains the right to terminate all Services at their sole discretion.

vii. Customer acknowledges that any late fees charged by the Company are not to be considered as interest on debt or a finance charge and are a reasonable charge for the anticipated loss and cost to the Company for late payment. If payment is not made in a timely manner, Company retains the right to suspend the Services until all amounts due to the Company are paid in full. If the Services are suspended for more than thirty (30) days, the Company will automatically terminate all Services and these Website Terms for default and recover all amounts owed here under.

viii. If at the close of business on the 30th day following the Paid Through Date, if the Monthly Service Charge or other charges still remain past due; it is acknowledged and agreed by the Customer that partial payments made to cure a default for non-payment of Service will not delay or stop service termination. The tender of partial payments, if accepted, shall not serve to waive, or avoid the legal effect of prior notices given to the Customer for non-payment. Only full payment prior to the service termination date will stop service termination.


c. Other Information Regarding Termination and Rescheduling Fees

i. In the event of termination, it is understood and agreed that Customer’s liability ​​for any Services, restroom supplies, taxes, shipping, and handling fees shall not be deemed waived, diminished, or extinguished prior to payment with respect to the same in full (this also applies to Services provided partially).

ii. The amounts refundable to the Customer shall be disbursed after subtracting applicable amounts including the termination fee.

iii. Services cannot be rescheduled or canceled upon the commencement of the Services and the Company shall not be liable to provide any refunds for the same.

iv. These Website Terms shall be terminated upon the termination of Services by the Customer. These Website Terms shall be deemed to be terminated if the Company is unavailable to provide Services on the rescheduled date and time at the discretion of the Company.

v. To terminate Recurring Services, the Company shall not issue a full refund or partial refund for Monthly Service Charges after seven (14) days into the new billing period. If a Customer decides to terminate Recurring Services with a Commitment Period which has more than 30 days remaining; the Company will charge an early termination fee as specified in the Documents.

vi. If applicable, the Company will schedule a pick-up day for any Company equipment left at the Customer’s Service Address(es). The Customer’s keys and any other property will be returned to the Customer within seven (7) days after the last service and after all Services, restroom supplies and fees have been paid. The Company will return Customer’s property subject to a Key Return Fee. The Key Return Fee only applies to Customers that terminate Recurring Services before three (3) months have passed from the Service Start Date and without a valid reason. Furthermore, this fee can be waived at the Company’s sole discretion.

vii. If applicable, early service termination fees must be paid no later than the last service date or as specified in Contract. If the Customer reschedules the Services, additional charges may apply which will be included in the invoice/ receipt.

viii. The Company will issue a full refund for any payment/s made to the Company in error or if no Services were provided to the most recent mailing/ billing address.  

ix. The Customer may put Services on hold/ pause for up to thirty (30) days for one (1) time and then after that the Customer will need to contact the Company to see what can be done about the situation. There will be additional charges to the Customer after resuming/ continuing the Services. The Company reserves the right to terminate these Website Terms if the Customer does not request resumption/ continuation of Services within thirty (30) days from the day the Services were put on hold/ pause.

x. These Website Terms will be terminated by the Company if the Customer materially breaches these Website Terms. Either Party hereto shall have the right to terminate these Website Terms forthwith by written notice to the other Party if the other Party is declared insolvent or bankrupt by a court of competent jurisdiction.

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