Question 1

Do you provide house cleaning services?

Accepted Answer

No sorry

Question 2

What facilities do you not service?

Accepted Answer

Hotels, prisons and industrial facilities.

Question 3

Is my facility safe?

Accepted Answer

Only subcontractors that have passed a background check are allowed to work. We take security very seriously and we always remind our cleaning crews about the security such as the alarm and to make sure the doors stay lock. Furthermore, we never write the business name, address or alarm codes on key labels.

Question 4

Do you provide services during business hours?

Accepted Answer

Our janitorial services are usually provided after business hours. If you need our janitorial services during business hours please contact us.

For janitorial services we usually require a key to access the facility.

Day porter services are usually provided during business hours.

Question 5

Do you accept check payments?

Accepted Answer

Yes, make checks payable to "Cleaning Crew Go" and mail to 350 W 9th Ave Ste 107 Escondido CA 92025

Question 6

Do you accept credit/ debit card payments?

Accepted Answer

Yes, if you are paying through your invoice link there will be a 2.9% fee plus $0.30 per transaction of the total invoice amount for credit and debit card payments.

Question 7

Will it be the same cleaning crew every time?

Accepted Answer

Usually yes! However, sometimes the cleaning crew may need to be changed.

Question 8

Can I set up auto pay?

Accepted Answer

Yes, you will find a link in the invoice email's body where you will have the option to set up auto pay. Auto pay is only available for recurring services at the moment.

Question 9

Can I only buy the restroom supplies?

Accepted Answer

No, restroom supplies are only for customers with janitorial services at the moment.

Question 10

Can I put a service on hold/ pause?

Accepted Answer

Yes, for a maximum of 30 days and after 30 days the service will be canceled. An additional one-time cleaning fee may apply to resume service after 30 days.

Frequently Asked Questions