General Terms and Conditions
Update: Thursday, February 9, 2023
These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are supplementary to the Service Agreement which you, the Customer, may sign with Cleaning Crew Go (the “Company”). Any term which is not defined here, will be defined in the Service Agreement.
1. Guarantee and Refunds for Non-satisfaction
a. The Company strives to provide quality commercial cleaning services. If the Customer is not satisfied with the Services, the Customer must notify the Company within twenty-four (24) hours for One-time Services and within seventy-two (72) hours for Recurring Services commencing from the approximate service completion time of such service along with pictures illustrating the deficiency in Services performed. The Company will send another cleaning crew to perform the Service or have the same cleaning crew go back and re-clean any areas or items which were missed, or which need to be re-cleaned at no extra charge to the Customer.
b. To be eligible for a refund, the Customer must notify the Company within the time period mentioned in the foregoing section.
c. Refunds shall be issued after inspecting the evidence provided by the Customer corroborating their claims for refunds.
d. The Company will issue a refund back to the original payment method of the Customer. The refund disbursal may take up to seven (7) business days.
Notwithstanding the foregoing, Real estate agents and property management companies may notify the Company within seventy-two (72) hours for One-time Services commencing from the approximate service completion time to be eligible for a refund.
2. Tentative Timings
a. One-time Services are normally provided during normal business hours between 8am - 5pm. Recurring Services are normally provided after business hours between 4pm - 1am. The times for providing service are approximations. If needed, the Parties shall fix the times for provision and availing the Services. The Parties shall strive to reasonably adhere to the agreed upon times.
b. The Parties shall notify each other beforehand if the need to reschedule the Services arises.
c. The timings for provision of the Services shall be specified in the Documents and are subject to change.
3. Restroom Supplies
The Company will order and deliver any restroom supplies as needed on the Customer’s behalf. Company will manage Customer’s inventory (with respect to restroom supplies). Deliveries are made as needed with a minimum order of $55 per delivery required for free shipping. If orders are below $55, delivery charges will apply and be included in the invoice/ receipt. Restroom supplies will be automatically charged to the Customer's selected payment method. The Customer will receive an email receipt. The prices will be available at the Company’s website. The Company reserves the right to change the pricing for the products from time to time without further notice to the Customer. The Customer may cancel orders for restroom supplies at any time. The Company currently provides the following list (non-exhaustive) of restroom supplies (in alphabetical order): Air freshener, hand soap (foam), hand soap (liquid), household paper towels, paper towels, toilet paper, toilet seat covers, trash bags, urinal floor mats, urinal screens, and waxed liners bags. The Company manages Customer’s restroom supplies by first doing an in-person walkthrough of Customer’s Service Address(es) to ascertain which restroom supplies are required and accordingly create a restroom supplies list.
4. Customer Responsibilities
a. The Customer shall adhere to the following terms:
i. The Customer must notify the Company of any change in their mailing/billing address, telephone number, email, access to Service Address(es), plumbing issues, electrical issues, and any safety hazard immediately. Failure of notifying the Company shall constitute a waiver by the Customer of any defense based on failure to receive any notice.
ii. The Company may deliver notices to the Customer at the most recent mailing/billing address, telephone number, or email provided, and those notices shall be considered valid even if the Customer no longer maintains the email account, telephone number, or receives mail at that mailing/billing address unless Customer provides the Company updated contact information.
iii. The Customer will not block the main path to the dumpster or to our equipment if applicable.
iv. The Customer will leave all doors to private offices and other areas in its Service Address(es) unlocked if the Customer would like the Company to provide Services to those areas. It is preferred by the Company to be provided with a master key to the Service Address(es).
v. It is understood and agreed that if restroom supplies are not selected in the Service Agreement, the Customer will be responsible for buying all restroom supplies for its Service Address(es). The Company will notify the Customer when restroom supplies are running low but the Company is not solely responsible for notifying the Customer when restroom products are running low.
5. Quality Inspection
The Company may perform surprise inspections to ensure the quality of the Services. The Customer shall notify the Company if they require prior notice for surprise inspections. The Company may request the cleaning crew to send pictures and videos of the Customer’s Service Address(es). You hereby through this reference authorize us to take pictures and videos of the Customer’s Service Address mainly for the purpose of quality control. However, we may use some pictures for marketing purposes but the Customer’s information will always remain confidential. The Customer may contact the Company to have any pictures removed/ deleted.
6. Service Address Access
It is the Customer's sole responsibility to provide the needed keys, door codes, alarm codes, lockbox codes, remote controls and any other information or key in order to access the Service Address(es). The Customer shall promptly notify the Company (in writing or by a telephone call) if changes are made to the Service Address(es) which may hinder the ability of the Company to access the Service Address(es) for provision of the Services.
7. Fraud, Misuse, Abuse and Suspicious Activities
If the Company discovers evidence of fraud, misuse, abuse, or suspicious activity, the Company will investigate and determine such fraud, misuse, abuse, or suspicious activity. The Company may take (including without limits) legal action, claim damages, litigation costs and avail other remedies available in law against the Customer. The Company may suspend or cancel service without restrictions, and without prior written notice. The Company may utilize a collection agency to secure any remaining balance owed by the Customer after Services have been canceled.
These Terms and Conditions are subject to change and may be modified unilaterally by the Company by giving a prior written notice to the Customer. Such notice of changes to these Terms and Conditions may be sent to the Customer’s most recent email. All changes to these Terms and Conditions shall be effective after 30 days commencing from the date of such notice to the Customer. When you continue to use the Company’s Services after notification of any modifications to these Terms and Conditions shall mean acceptance of those modifications, and those modifications shall apply to the Customer’s continued use of the Company’s Services. Customer’s use of the Company’s Services is subject to these Terms and Conditions in effect at the time of such use.
9. Late Fee, Rescheduling, Cancellation of Services and Refunds
a. Fee Schedule
b. Other Information Regarding Late Fees
i. Any interests that have accrued during a period of one month will be updated in our accounting software. In some cases the Company will email/ mail an updated invoice/ statement to the Customer and late fees will be automatically charged to the Customer’s payment method.
ii. One-time Services: In order to avoid late fees, the Customer shall pay all amounts for the Services on the same day the Service is provided but no later than the due date on the invoice raised for such Service. Failure to pay any amount due to the Company on time shall constitute a material violation of the terms of these Terms and Conditions. Any amount due to the Company is considered late after the due date of the invoice raised for such Services and any amount still due will be subject to late fees.
iii. Recurring Services: In order to avoid late fees, the Customer shall pay the Monthly Service Charge by the Monthly Due Date or on the Due Date specified in the invoice. Failure to pay any amount due to the Company in a timely manner shall constitute a material violation of the terms of these Terms and Conditions. Any late amounts due to the Company will be subject to late fees.
iv. In the event the funds in the designated payment source are insufficient to cover Customer’s obligations, Customer agrees to submit payment of amounts owed to the Company upon demand and through alternative means. Unless otherwise agreed upon, the Company may charge any alternative payment method maintained by the Company/ Customer for the amounts due and owing without further notice to or approval from the Customer.
v. The Company will not accept partial payments, however, if the Company does accept a partial payment it will be at Company’s sole discretion and if accepted Company will first apply it to late fees.
vi. If a Customer is receiving Services at more than one (1) Service Address at any given time and if the Customer does not pay amounts due for one (1) of the Service Addresses, Company retains the right to cancel all Services at their sole discretion.
vii. Customer acknowledges that any late fees charged by the Company are not to be considered as interest on debt or a finance charge and are a reasonable charge for the anticipated loss and cost to the Company for late payment. If payment is not made in a timely manner, Company retains the right to suspend the Services until all amounts due to the Company are paid in full. If the Services are suspended for more than thirty (30) days, the Company will automatically cancel all Services and these Terms and Conditions for default and recover all amounts owed here under.
viii. If at the close of business on the 30th day following the Paid Through Date, if the Monthly Service Charge or other charges still remain past due; it is acknowledged and agreed by the Customer that partial payments made to cure a default for non-payment of Service will not delay or stop service cancellation. The tender of partial payments, if accepted, shall not serve to waive, or avoid the legal effect of prior notices given to the Customer for non-payment. Only full payment prior to the service cancellation date will stop service cancellation.
c. Other Information Regarding Cancellation and Rescheduling Fees
i. In the event of cancellation, it is understood and agreed that Customer’s liability for any Services, restroom supplies, taxes, shipping, and handling fees shall not be deemed waived, diminished, or extinguished prior to payment with respect to the same in full (this applies to Services provided partially).
ii. The amounts refundable to the Customer shall be disbursed after subtracting applicable amounts including the cancellation fee.
iii. Services cannot be rescheduled or canceled upon the commencement of the Services and the Company shall not be liable to provide any refunds for the same.
iv. These Terms and Conditions shall be terminated upon the cancellation of Services by the Customer. These Terms and Conditions shall be deemed to be terminated if the Company is unavailable to provide Services on the rescheduled date and time at the discretion of the Company.
v. To cancel Recurring Services, the Company shall not issue a full refund or partial refund for Monthly Service Charges after seven (7) days into the new billing period. If a Customer decides to cancel Recurring Services with a Commitment Period which has more than 31 days remaining; the Company will charge an early cancellation fee as specified in the Documents.
vi. If applicable, the Company will schedule a pick-up day for any of our equipment left at the Service Address(es) of the Customer. The keys and any other property will be returned to the Customer after the last service date or after the service end date. The Company will return Customer’s property subject to a Key Return Fee. The Key Return Fee only applies to Customers that cancel Recurring Services before three (3) months have passed from the Service Start Date but this fee can be waived if the Customer has a valid reason.
vii. If applicable, early service cancellation fees must be paid no later than the service end date as specified. If the Customer reschedules the Services, additional charges may apply which will be included in the invoice/ receipt.
viii. The Company will issue a full refund for any payment/s made to the Company in error or if no Services were provided to the most recent mailing/ billing address.
ix. The Customer may put Services on hold/ pause for up to thirty (30) days for one (1) time and then after that the Customer will need to contact the Company to see what can be done about the situation. There will be additional charges to the Customer after resuming/ continuing the Services. The Company reserves the right to terminate these Terms and Conditions if the Customer does not request resumption/ continuation of Services within twenty-nine (29) days of putting the Services on hold/ pause.
x. These Terms and Conditions will be terminated by the Company if the Customer materially breaches the terms of these Terms and Conditions. Either Party hereto shall have the right to terminate these Terms and Conditions forthwith by written notice to the other Party if the other Party is declared insolvent or bankrupt by a court of competent jurisdiction.